Customer Support
MHM Automation provides ongoing support throughout the life of your equipment, helping you maintain performance, minimise downtime and keep your operation running reliably.
Service Agreements
MHM Automation service agreements provide scheduled support based on your equipment, operating environment and business requirements. Each agreement can be tailored to provide the appropriate level and frequency of support for your operation.
Service agreements can be established at the time of installation or down the track with an existing MHM machine. Agreement lengths can be customised to suit each customer’s requirements, giving you ongoing access to MHM support and helping ensure your equipment remains well maintained and supported over time. Service agreement customers also receive priority access to our support team when assistance is required.
Depending on your requirements, your service agreement may include:
- Scheduled equipment inspections
- Remote technical support, with options available up to 24/7
- Operator and maintenance training
- Preferential service charge-out rates
Support Tailored to Your Operation
Whether you require support for an individual MHM asset or multiple MHM machines across your operation, our team can develop a service agreement tailored to your requirements.