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The Role:

This position involves designing and programming the industrial control and automation systems associated with Chilling and Freezing projects. Working autonomously or in a team, you will manage automation projects and ensure their success by designing and troubleshooting electrical issues, interpreting electrical drawings, and developing software solutions. You will be responsible for ensuring that projects meet customer’s requirements in an efficient manner.

About You:

• Be tertiary qualified in a relevant subject or Electrical Trade qualified
• Have experience in PLC programming
• Ability to troubleshoot electrical and automation systems
• Have a good eye for details and high level of accuracy
• Ability to multitask, prioritise, and manage time effectively
• Be able to work autonomously or part of a team
• Willing to travel for up to 4 weeks at a time

The Opportunity:

As the Service Manager of our Chilling and Freezing business, you'll be at the heart of our Australian operations. This is an exciting new role that is about more than just managing services; it's about being a strategic leader, driving sales through service excellence and proactive management of critical spare parts. Your mission will be to forge lasting relationships with clients, providing unparalleled service across the MHM Group product range. This is your chance to play a pivotal role in a growing business, leading the charge to instil and grow our servicing and aftermarket sales within the business.

Key Responsibilities:

• Ensure the safety of activities for the service team to ensure all policies and procedures reflect the basis to all servicing warehousing.
• Lead, co-ordinate, engage and inspire our service team to meet customer and company service delivery performance.
• Lead the department to deliver quotes and service agreements that meet customer and business needs.
• Management of relationships for key customers to ensure unparalleled service and support.
• Spare parts management and inventory control within our warehouse.
• Foster and maintain a close working relationship with our Sales, Engineering and Projects teams to ensure collaborative outcomes for customer and business success.
• Improve the systems and processes currently utilized to improve efficiency and effectiveness of the department.

Who You Are:

• You have a bachelor's degree in business, engineering, or a related field, or possess a relevant trade qualified experience.
• You've led service teams in the aftersales industry, ideally with a background in Chilling and Freezing or food processing equipment.
• Your attention to detail is unmatched, and problem-solving is second nature.
• Developing and maintaining strong relationships is your forte, whether it's with internal teams, suppliers, or customers. Domestic and some international travel will be required in order to meet with customers.
• Exposure to Business Excellence, Lean methodology would be well regarded
• You're tech-savvy, especially with Microsoft Suite, and possess excellent communication skills. Organisation and multitasking are part of your DNA.
• Advanced MS Office skills, (Excel and Word)
• Possess excellent communication skills both verbally and in writing.
• Ability to multitask and complete tasks in parallel
• Experienced and adept at leading teams
• Possess a strategic and analytic mindset to develop and deliver on new opportunities.

What We Offer:

• Employee Assistance Program
• Competitive Remuneration: We reward your expertise and dedication.
• Career Growth: Opportunities to advance and flourish in your career.
• Make an Impact: Be part of our journey of growth and innovation, where your contributions truly matter. This position will shape our Chilling & Freezing service and aftermarket sales business
• Employee referral scheme

Our Values:

At MHM Automation, our diverse operations and wide business spectrum are united by our core values: we are bold, we are aspirational, we are in it together, we stand by it. Here, every individual has the power to make a difference.