MHM Automation service agreements provide scheduled support based on your equipment, operating environment and business requirements. Each agreement can be tailored to provide the appropriate level and frequency of support for your operation.

Service agreements can be established at the time of installation or down the track with an existing MHM machine. Agreement lengths can be customised to suit each customer’s requirements, giving you ongoing access to MHM support and helping ensure your equipment remains well maintained and supported over time. Service agreement customers also receive priority access to our support team when assistance is required.

Depending on your requirements, your service agreement may include:

• Scheduled equipment inspections
• Remote technical support, with options available up to 24/7
• Operator and maintenance training
• Preferential service charge-out rates

Support Tailored to Your Operation

Whether you require support for an individual MHM asset or multiple MHM machines across your operation, our team can develop a service agreement tailored to your requirements.

Talk to Us About a Service Agreement

MHM Automation provides spare parts support for the equipment and systems we supply.

From readily available off-the-shelf parts to specialised engineered components fabricated to suit your equipment, our team can help identify and supply the parts you need to keep your operation running.

Our team can work with you to identify the required component for your MHM equipment. With access to equipment records and our team’s knowledge of MHM systems, we can help determine and supply the right part for your equipment.

Need a part?

Whether you know exactly what you need or need help identifying it, get in touch with our team and we’ll help you find the right part.

Support with installation

Where required, our service team can provide onsite support to install replacement parts and components, helping ensure your MHM equipment is returned to operation safely and correctly.

Enquire about Replacement Parts

Give your team the knowledge to operate your equipment safely and confidently. MHM Automation provides equipment training to support safe and effective operation.

Once your MHM equipment has been installed, our experienced team can provide training covering equipment familiarisation, operation and other asset-specific requirements, helping operators understand how their equipment works and how to use it effectively.

Training doesn’t have to stop after installation. Following periods of staff turnover, or simply when your team could benefit from a refresh, we can return to provide refresher training for new and existing operators. This helps maintain knowledge and reinforce safe and effective operating practices over the life of your equipment.

Supporting your team’s needs

MHM machine software can also be translated into Spanish, helping make equipment easier to understand and operate for Spanish-speaking team members.

Learn more about language options under Machine Upgrades.

Keep your team’s knowledge up to date

Whether you’re training your team following a new installation, introducing new operators or refreshing the skills of an experienced team, we can tailor training to suit your MHM equipment and requirements.

Enquire about Staff Training

MHM Automation’s remote monitoring service provides a direct link between your equipment and our technical team, allowing us to provide on-call support and technical advice wherever you operate in the world.

Our team can track system performance and identify potential issues, allowing action to be taken before they lead to equipment breakdown or unplanned downtime. When an issue does arise, our Automation Engineers can remotely access compatible equipment to investigate faults, troubleshoot issues and work alongside your onsite team to determine the appropriate next steps.

This allows our technical specialists to begin investigating issues without always needing to travel to site, helping reduce costs, response times and minimise disruption to your operation.

For compatible MHM equipment, remote monitoring can be integrated with the computer-based control system. Remote monitoring systems typically require:

• CCTV camera access
• An Ethernet connection at your site
• Access to your internet IP address

Don’t wait for the support you need

Talk to our team about remote monitoring for your MHM equipment or get in touch when you require technical support.

Talk to our Support Team

Support long-term performance

Understanding the condition of your equipment helps you plan maintenance, address potential issues and keep your operation performing reliably.

Our experienced team can undertake a comprehensive inspection of installed MHM equipment to assess its condition, performance and serviceability.

Following the inspection, we'll provide a report outlining our findings, including any issues identified and the potential impact they may have on equipment operation now or in the future.

Where improvements are recommended, our team can develop and cost the appropriate servicing, repair or upgrade solution.

Regular inspection can help you make informed maintenance decisions, plan ahead and identify opportunities to improve the performance and operational life of your equipment.

Assess your wider operation

MHM can assess your wider facility and processes to identify opportunities to improve efficiency, reduce costs and introduce further automation.

Drawing on MHM’s experience and the wider expertise of the Fortifi group, we can identify opportunities to better connect and automate processes across your operation.

Our team can then develop and cost concepts for upgrades, extensions or larger capital projects, with ROI analysis available to support your decision-making.

Want to understand the opportunities in your operation?

Whether you need an inspection of existing MHM equipment or want to explore opportunities across your wider facility, get in touch with our team.

Book an Assessment

MHM Automation provides an on-call maintenance service. Customers can contact us at any stage to report faults or breakdowns.

For standard support requests, our team will respond during normal business hours and assist with identifying the likely cause and determining the appropriate next steps. Support may be provided remotely or by sending a service technician to site.

Our objective is to help get your operation back up and running as quickly as possible while ensuring a safe working environment is maintained.

Need support outside normal business hours?

Service Agreement customers can have access to 24/7 remote technical support, depending on the level of support included in their agreement. This provides priority access to MHM technical expertise when support is required outside normal business hours.

Learn more about Service Agreements

Need support?

Tell us about your MHM equipment and the issue you're experiencing and our team will determine the next steps.

Request a Service

MHM Automation equipment has been operating in customer facilities around the world for decades. As our engineering, technology and equipment designs continue to evolve, opportunities arise to bring improvements developed over time to existing assets.

Depending on the age and configuration of your equipment, upgrades may be available to improve performance, reliability, safety, controls or functionality. This can also include software updates, such as translating machine interfaces into Spanish to better support the needs of your workforce.

Our team can assess your existing equipment, identify suitable upgrade opportunities and recommend solutions based on your operational requirements.

Explore upgrade opportunities

You don't need to know what you're looking for. Talk to our team about your existing MHM equipment and we'll help identify upgrade opportunities that could benefit your operation.

Talk to us about upgrading your machine